Sales and Customer Support Specialist

Who we are

Founded in 2012 and headquartered in Chicago, IL, Pangea started with the mission of making money transfer simple, fair and safe. Since then, we’ve been striving to enhance the security and reduce the cost and pain points of international money transfer. Our first solution allows users to complete a transfer in three easy steps and pay with any US debit card, with an innovative nationwide cash solution coming soon. Receivers in Mexico, Colombia, Guatemala, Honduras, El Salvador and Dominican Republic can collect the transfers in cash or receive the money directly into a bank account. Through every partnership and product iteration, we’ll continue to help our users save more time and money. Pangea is successful because of our world-class team members and strong passion for making an impact in our customers’ lives. We are different. We are innovative. We are eager to learn from each other. We are dedicated to building the world’s best platform for transferring money.

Our philosophy

At Pangea, our employees are our most valuable assets. Our philosophy of promoting from within provides employees with endless growth opportunities. We create our own path and we can move within and between departments.

The role

We’re looking for a bilingual Sales and Customer Support Specialist to help us guide and support our customers through the Pangea experience. You’ll be responsible for addressing our daily customer needs, including managing our voice, chat, and email support offerings through an integrated platform. You’ll also work closely with the Compliance team to request additional information from customers that may be required in order to complete transfers or identify levels of risk.

As the Sales and Customer Support Specialist, you’ll initially be expected to own the customer inquiry process, as well as provide day-to-day support on our consumer-facing marketing initiatives (grassroots, social, PR, and others).

At Pangea, we don’t just let anyone join our close-knit family. Our vetting process is very intentional and calculated. We’re looking for individuals who can work collaboratively with each member of our dynamic, diverse team, while simultaneously enhancing the unique company culture. You’ll work cross-functionally with all departmental heads to help build and maintain Pangea’s service and product.

Here’s what you’ll own

What you’ll need to just get by

Pangea’s awesome perks

To Apply

Email your resume and a cover letter detailing why you and
Pangea are a great fit to jobs@gopangea.com.