Currently, you can send money from
If you are from another state, create your account today so we can let you know when we get to your area!
You can select any sending amount between $20 and $2,999. When paying with cash at 7‑Eleven®, you can send between $20 and $300. Note: Regardless of what sending method you select, you still have a daily limit of $2,999.
Yes. You can send up to $6,000 if you pay with a debit card and $2,000 if you prefer to pay with cash at 7‑Eleven®. This limit also applies to any receiver. Note: The $6,000 limit is refreshed every 30 days.
Yes. In Mexico, a few cities have different limits when you send to any Elektra cash pickup location. Note: This applies to all Elektra cash pickup locations in the following cities.
In Chiapas, you can send a maximum of one transfer per day and three transfers per month, with a maximum of 7,500.00 MXN per transfer, day, and month.
In Ciudad Nezahualcoyotl, Naucalpan, Chimalhuacan, and Ecatepec, you can send a maximum of two transactions per day, four transfers per month, and 40 transactions per year, with a maximum of 1,000.00 USD (or 17,000.00 MXN) per transaction or accumulated in a month.
Bancoppel cash pickup locations in Mexico have the following restrictions: You can send a daily limit of 1,500.00 USD per receiver, eight transactions per month, and a monthly limit of 60,000 MXN. In the state of Sinola, there is a 14,000.00 MXN daily limit.
No. Pangea only allows transfers between individuals. Senders cannot pay for transfers with a business debit card. Any transfer attempted with a business debit card will be canceled.
No. Both you and the receiver have to be over 18.
If you are using the latest version of the app, you add or remove promo codes on the transfer details screen before you pay and complete your transfer.
Yes! Each Pangea user has their own unique invite code.
That means if 4 people send a transfer using your invite code, you’ll get $100! How awesome is that?! Note: Your account will be credited immediately after the beneficiary picks up the transfer. If you want to learn more about Pangea’s referral program or need help finding your invite code, please call us at +1-866-858-9928.
Open the Pangea Money Transfer app and find it on the menu.
Yes. You will have to create a secure Pangea account to send money with us.
To update any information, please call us at +1-866-858-9928 and we can help you make any modifications.
No. You can create a free account really fast!
Register in our Pangea app or at gopangea.com by providing the following information: full name, address, valid mobile number, and password. You can enter your email address if you want to receive updates about Pangea. After creating a Pangea account, you won’t have to re-enter your information. Just login with your mobile number and password to access your account here or from the Pangea app.
Not a problem! Click here to reset your password or find the “forgot password” option in the login screen. You will receive a text message with a pin that you will use to reset your password.
Yes. You will also need to provide a valid US mobile phone number.
No, sorry. You can only have one Pangea account. If you have a problem with your existing account and need help, please contact us at +1-866-858-9928.
No, but you will need to provide the receiver’s full name and city when you initiate the transfer. If you enter their mobile number, they will receive a text message when a transfer is sent. After your first transfer, you can just select his/her name from a list of contacts!
Call us at +1-866-858-9928 so we can update your receiver’s information.
If you need to edit your account information, call Customer Service at +1-866-858-9928.
Currently, you can only delete debit cards on the website. To delete debit cards:
No. For security reasons and the protection of your identity, it is not possible to have multiple accounts.
Pangea charges a fixed fee of only $4.95 when you use your debit card to send money to Mexico, Colombia, Guatemala, El Salvador and Dominican Republic, and a fixed fee of only $6.95 when you send money to Honduras. When you pay with cash, regardless of the sending amount, receiving method, or destination, Pangea charges a fixed fee of $5.99.
We will always display the exchange rate that applies to your transfer before you pay for it. You will always know the amount in local currency that your receiver will collect! In the latest version of the app, you can calculate exactly how much money you’re sending, based on the daily exchange rate, as soon you open the app. Simply select your country from the dropdown menu and then enter the desired sending or receiving amount to see instantly how your dollars will convert. You’ll have a chance to review the exchange rates again before you confirm your transfer.
Sometimes we have to refresh the exchange rate that we apply to the transfers. We like being transparent so you always know how much your receiver will be getting. When this happens, you will have to create a new transfer.
There are no hidden fees! You will only pay a single fee of $4.95 for debit transactions to Mexico, Colombia, Guatemala, El Salvador and Dominican Republic, and $6.95 for debit transactions to Honduras. For cash transactions, you pay a single fee of $5.99. You will always have to confirm the exchange rate that applies to your transfer before paying for it. You will always know how much you are paying.
Login to your Pangea account and create a transfer in three easy steps:
If you pay with a debit card, you will need to provide the 16-digit number on your card, CVV and expiration date. Note: We can accept only US-issued debit cards branded Visa or MasterCard. We cannot accept debit cards linked to corporate accounts. In Illinois, you can pay with cash at most 7‑Eleven® locations.
Please make sure you have the most updated version of our app. If you are still having trouble, please give us a call at +1-866-858-9928 and we will help you!
As soon as the transfer is paid, we’ll display the receipt on your Pangea account (online or in the mobile app) and if you provided an email, we will send you a copy via email. To find your receipt in the app:
If you pay for your transfer with cash, you'll also get a printed payment receipt at 7‑Eleven®. The full transfer details won't show in the payment receipt. For that, you'll still have to access your Pangea Money Transfer account or look for the transaction receipt that we send you via email.
Cash payments are currently available in Illinois only.
You can send money to Mexico, Guatemala, El Salvador, Honduras, Dominican Republic, and Colombia, whether you pay with cash or debit.
Just like when you pay with a debit card, your receiver can pick up funds at one of over 19,000 pick-up locations. When sending to Mexico, you can also choose to have your cash payment deposited directly into your receiver's bank account or debit card.
You pay a $5.99 flat fee to send up to $300 when you pay with cash.
You can send up to $300 per transaction and per day, and up to $2,000 per month.
We've partnered with PayNearMe for cash payments at 7‑Eleven®. The first time you pay with cash, you'll create a login with PayNearMe (or login with your current credentials, if you already have a PayNearMe account) as well as your legal name, address, and year of birth. You'll only have to enter this information once.
Cash payments are available in most, but not all 7‑Eleven® stores. Be sure to pay for your transfer at the store you select when you set up your transfer in the app.
A company that enables cash payments, that's trusted by brands like Comcast and Verizon for handling of cash payments. You can learn more about PayNearMe here: http://paynearme.com/en/
We require you to turn on geolocation so that we can provide you with the best service!
By default, we display the 7‑Eleven® locations nearest the address associated with your account. To see other locations, search by address or ZIP code in the list or map view.
Please press "back" to the screen you want to update, make your changes, and go back through the process. You'll get a new barcode that reflects your changes.
Please call customer service at +1-866-858-9928.
Cash payments are currently available at 7‑Eleven® locations only.
You'll need to pay for your transfer within 48 hours of setting it up on your phone. Be sure the barcode is still available on the screen before you go to pay.
No, you must go to 7‑Eleven® yourself.
Yes, promo codes and bonuses are available as usual.
No, you must be on a mobile device to send a cash transfer, and you must bring that device to the 7‑Eleven® when you pay.
No, printed barcodes won't be accepted.
No, you must use the barcode live in the website or app.
You can send up to $2,999 per day, $300 of which can be paid with cash.
For direct deposits to Mexico, you can send up to $2,999 per transfer. You will be asked to submit additional information about you and your receiver.
We require that you provide your receiver’s Mexican Government ID type, a Mexican Government ID number, date of birth, country of birth, nationality, and street address.
The Sender will need to upload a picture of their ID and select the country of birth and nationality. Senders in Arizona will also need to submit their Social Security Number (if they have one) and Occupation.
We accept the following Mexican Government IDs for Senders and Receivers: State ID, driver’s license, passport, military ID, Matricula Consular, IFE, IMSS ID, or professional license.
No. You will only be asked once for additional information.
No. You may only send up to $999 to a cash pickup location.
You can send up to $6,000 in any 30-day period, $2,000 of which can be paid with cash.
No. The approval process will not delay transfers. We recommend that you send your first transfer over $999 during Pangea’s Customer Service hours, which are Monday through Friday, 9 a.m. to 6 p.m., and Saturday and Sunday, 9 a.m. to 5 p.m. (CST).
The transfer code will always be displayed in your receipt. Also, if you provided your receiver’s mobile number, we will send the transfer code directly to him/her via text message (SMS).
Currently, you can only send direct deposit transfers to Mexico. Create an account and we will let you know when Direct Deposit is available in other countries.
Bank deposits can take up to 4 hours to be deposited in your receiver’s account. During the first transfer to a specific receiver, we may need up to 12 hours to process the information due to additional security and fraud checks that we perform as part of our anti-money laundering policies. Note: Transfers funded after 5 p.m. CST on Monday–Friday will be processed at 8 a.m. CST on the next business day. Availability of funds may vary depending on the processing partner.
We offer the following three receiving options:
We can deposit funds into any bank account in Mexico. We only need one of the following: CLABE or 16 digit debit card number.
The receiver has 90 days to pick up the transfer in cash. Otherwise, we will automatically cancel the transaction and the funds will be credited back to the card used to pay for the transfer.
Your receiver will collect their transfer in the local currency.
No. The receiver information in your account has to match the ID of the person picking up the cash.
The receiver will be able to pick up the transfer at any branch of the retailer that the sender selected in the state where you live.
Make sure you and/or your receiver are not over the 30-day aggregate limit of $6,000. If you still think there is a problem, please contact us at +1-866-858-9928.
For complaints about Pangea USA, LLC, please contact Pangea's Customer Service at +1-866-858-9928. If you still have an unresolved complaint regarding Pangea's money transmission activities, please click here to direct your complaint to the appropriate regulatory contact.
Open the receipt of the transfer online or in the mobile app. The option to cancel will always be active.
No, you cannot cancel the transfer if the receiver already collected the cash or has received the bank deposit.
If you think there was an error or you want to report a problem, please call us at +1-866-858-9928.
When you cancel a transfer a member of our team will review your
request. If the cancellation is approved, we will notify you.
Refunds for transfers paid by debit will be credited back to the card used to fund the transfer.
Refunds for transfers paid with cash will be sent by check, to the address associated with your Pangea account, within 3 business days.
If you experience any issues with your refund, please contact us at +1-866-858-9928.
Refunds to debit cards may take up to 7 business days. Refunds for cash payments will be mailed within 3 business days.
You can track the status of your transactions at any time! Just go to the “My Account” option in your side menu of the app. We update transfer information in real time!
Don’t worry. You will always be prompted to enter your mobile phone number and password to login. However, if you think your information has been compromised, contact us immediately.
You might be a victim of identity theft. Please, call us immediately if you suspect that your account has been compromised.
Pangea does not sell any customer information. The only time we share your information with third parties is when required by our partners to process your transactions or when required to comply with applicable law, statutes, and regulations.
If you didn’t find the answer you were looking for, remember you can call us at any time at +1-866-858-9928.